DISCLAIMER
JUPITER is an Italian copyrighted trademark operating through this website, owned by the Italian authorized sole proprietorship company LETIZIA BETTONI. JUPITER (or “We”, “Our”, “Us”, “Service”) states hereafter to the following terms and conditions: by visiting our site and or purchasing something from us, you engage in our “Terms of Service” and agree to be bound by the following terms and conditions (“Terms of Service”), including those additional terms and conditions and policies referenced herein and or available by following links. These “Terms of Service” apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and or contributors of content. Please read these “Terms of Service” carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these “Terms of Service”. If you do not agree to all the “Terms of Service” of this agreement, then you may not access the website or use any services. If these “Terms of Service” are considered an offer, acceptance is expressly limited to these “Terms of Service”. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the “Terms of Service” at any time on this page. We reserve the right to update, change or replace any part of these “Terms of Service” by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

︎︎︎TERMS OF SERVICE
︎︎︎PRIVACY POLICY
︎︎︎SHIPPING AND RETURN




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SHIPPING AND RETURN POLICIES
Orders are processed from Monday to Friday at the following times: 9 am - 5 pm CET. Orders made during the weekend will be processed from the following Monday. We do not ships on weekends or during italian public and bank holidays. Orders made during a public holiday will be processed from the following working day. Customers are responsible for tracking their shipments and contact local shipper office in case of delay, delivery or custom requests.

SHIPPING AREA

We use third part logistic such as DHL or UPS to ship in UE, UK, USA, CAN, UAE, KOR, JP, AUS, SG, HK. Please contact us via customer form to verify informations related to other countries.

SHIPPING TIMING
Please note that the following delivery timing informations are orientative (EU 1/2 days; USA 1/4 days; ROW 2/7 days) , we cannot beaccountable for delays caused by meterological conditions, holidays or customs: shipping time refers to business days only and it starts from the notification “your order has shipped” e-mail. Please note that these times are indicative and may be delayed or changed; and this cannot be attributed as a disservice.

EDIT OR CANCELATION
To edit or cancel your order, please contact us customer service via the dedicatedsection of this site, within 2 hours from the placement of your order. Note that no edit or cancellation requests can be approved if your order is already shipped, even if sent within the 2 hours window. If you cancel an order please remind that we may withhold a service fee (15% of the total) which will be deducted from the refund.

DELIVERY

In the event that delivery is accepted with an unauthorized signature or if the packageshows signs of any tampering, the customer is requested to immediately notify the localcourier’s office and to contact us via customer form message section in this site.

TAX, CUSTOM AND DUTIES

We are not responsible for duties, customs and local sales taxes levied by the country ofdestination. All shipments sent outside the European Union are not inclusive of dutiesand taxes, customers are responsible for any customs fees, duties, or taxes that mayapply upon delivery.
If the package cannot be delivered, the carrier will hold it for the foreseen days and willcontact you to arrange a new delivery. If a new delivery is not arranged within three days,the package will be returned to us at client expenses.
If customer refuse the parcel upon delivery, the shipment will be sent back to us. At the time of delivery, you will receive an information email with the tracking number.
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RETURN ETHICS
Our brand is continuously committed to improving the sustainability of our work, for this reason, customers should keep in mind that we offer a continuous purchase assistance service through chat, images, videos, and technical materials via IG and mails to help customers in choosing the right product and size. A responsible purchase allows to don’t abuse of excessive use of returns, helping to reduce the impact of transportation emissions in the environment. Do not hesitate to contact us before purchasing to ask for personalized assistance or futher informations. We accept returns or exchanges of all new, unused products purchased within 14 days of the delivery confirmation date with original packaging and in as new condition. Please note that we reserve the right not to accept the return and not to make a refund, in the event of minor or major damages, or misconduct, such as multimedia content productions that include our products or copyright infringement.

RETURN GUIDELINE
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Return is available only once per order, we accept returns from the EU and evaluate on a case-by-case basis for orders from other destinations. The items without the protective original case won't be accepted. We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. To be eligible for a return, you must contact us via customer message contact form on the website or at orders@jupiter.it with your request, order confirmation number, and photos of the piece so that we can process it officially and send you the return confirmation. We do not accept returns or exchanges without prior notice. Items sent back to us without first requesting a return will not be accepted. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Client cannot manage with his own courier the return.

RETURN COSTS AND REFUND

The customer is responsible for shipping costs, duties, and any related taxes associated with any such returns. We are not responsible for the potential customs services or import taxes applied to a return or exchange; It includes return duties of Italy customs, and local taxes; it is the client's responsibility. We approve refund only for UE orders a pact that they respect the Terms of Service. Returns have mandatory service costs related to product verification and cleaning of the jewel of € 20 each, this cost and any customs charges for the return will be credited to the customer or deducted from the refund, this also applies to taxes and related costs for shipping services. All prior shipping charges are non-refundable, this also applies to duties and other shipping services. Shipping costs for any replacements will be charged to the customer. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some days for your bank or credit card company to process and post the refund too. Costs linked to banking and digital transactions are fees excluded from reimbursement, additional service costs may be applied. We reserve the right not to proceed with the refund or full refund of the purchased good at any time.

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