SHIPPING AND RETURN
Orders are processed from Monday to Friday at the following times: 9 am - 5 pm CET. Orders made during the weekend will be processed from the following Monday. We do not ships on weekends or during italian public and bank holidays. Orders made during a public holiday will be processed from the following working day. Customers are responsible for tracking their shipments and contact local shipper office in case of delay, delivery or custom requests.
SHIPPING AREA
We use third part logistic DHL and UPS to ship in EU, UK, USA, CAN, UAE, KOR, JP, AUS, NZ, SG, HK. Please contact us via customer form to verify informations related to other countries.
SHIPPING TIMING
Please note that the following delivery timing informations are orientative (EU 1/2 days; USA 1/4 days; ROW 2/7 days) , we cannot be accountable for delays caused by meterological conditions, holidays or customs: shipping time refers to business days only and it starts from the notification “your order has shipped” e-mail. Please note that these times are indicative and may be delayed or changed; and this cannot be attributed as a disservice.
EDIT OR CANCELATION
To edit or cancel your order, please contact us customer service via the dedicated section of this site, within 2 hours from the placement of your order. Note that no edit or cancellation requests can be approved if your order is already shipped, even if sent within the 2 hours window.
DELIVERY
In the event that delivery is accepted with an unauthorized signature or if the package shows signs of any tampering, the customer is requested to immediately notify the local courier’s office and to contact us via customer form message section in this site.
TAX, CUSTOM AND DUTIES
All shipments sent outside the European Union are not inclusive of duties and taxes, customers are responsible for any customs fees, duties, or taxes that may apply upon delivery, shipments to USA are free of duties and taxes for products which price is under 800$. If the package cannot be delivered, the carrier will hold it for the foreseen days and will contact you to arrange a new delivery. If a new delivery is not arranged within three days,the package will be returned to us at client expenses. If customer refuse the parcel upon delivery, the shipment will be sent back to us. At the time of delivery, you will receive an information email with the tracking number.
RETURN
Our brand is continuously committed to improving the sustainability of our work, for this reason, customers should keep in mind that we offer a continuous purchase assistance service through chat, images, videos, and technical materials via mails and chat to help customers in choosing the right product and size. A responsible purchase allows to don’t abuse of excessive use of returns, helping to reduce the impact of transportation emissions in the environment. Do not hesitate to contact us before purchasing to ask for personalized assistance or futher informations. We accept returns or exchanges of all new, unused products purchased within 14 days from the delivery date, with original packaging and in as new condition. The items without the protective original case won't be accepted. Please note that we reserve the right not to accept the return and not to make a refund, in the event of minor or major damages, or misconduct, that include product copyright infringement.
RETURN GUIDELINE
To be eligible for a return, your item must be in the same condition that you received it, unworn with tags, and in its original packaging. To be eligible for a return, you must contact us via customer message contact form on the website or at orders@jupiter.it with your request, order confirmation number, and photos of the piece so that we can process it officially and send you the return confirmation. We do not accept returns or exchanges without prior notice. Items sent back to us without first requesting a return will not be accepted. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Client cannot manage with his own courier the return.
RETURN COSTS AND REFUND
The customer is responsible for shipping costs, duties, and any related taxes associated with any such returns. We are not responsible for the potential customs services or import taxes applied to a return or exchange. Returns have mandatory service costs related to product verification of € 10 each, this cost and any customs charges for the return will be deducted from the refund, this also applies to taxes and related costs for shipping services. All prior shipping charges are non-refundable, this also applies to duties and other shipping services. Shipping costs for any replacements will be charged to the customer. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some days for your bank or credit card company to process and post the refund too. We reserve the right not to proceed with the refund or full refund of the purchased good at any time.