TERMS OF SERVICE
JUPITER is an Italian copyrighted trademark operating through this website. JUPITER (or “We”, “Our”, “Us”, “Service”) states hereafter to the following terms and conditions: by visiting our site and or purchasing something from us, you engage in our “Terms of Service” and agree to be bound by the following terms and conditions (“Terms of Service”), including those additional terms and conditions and policies referenced herein and or available by following links. These “Terms of Service” apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and or contributors of content. Please read these “Terms of Service” carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these “Terms of Service”. If you do not agree to all the “Terms of Service” of this agreement, then you may not access the website or use any services. If these “Terms of Service” are considered an offer, acceptance is expressly limited to these “Terms of Service”. Any new features or tools which are added to the current store shall also be subject to the “Terms of Service”. You can review the most current version of the “Terms of Service” at any time on this page. We reserve the right to update, change or replace any part of these “Terms of Service” by posting updates and or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
By agreeing to these “Terms of Service”, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). A breach or violation of any of the “Terms of Service” will result in an immediate termination of our services and responsabilty. We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit/debit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these terms.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the “Service” that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the “Service” or any related website for violating any of the prohibited uses.
WARRANTIES AND LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.These “Terms of Service” are effective unless and until terminated by either you or us. You may terminate these “Terms of Service” at any time by notifying us that you no longer wish to use our “Services”, or when you cease using our site.If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.These Terms of Service and any policies or operating rules posted by us on this site or in respect to “The Service” constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these “Terms of Service” shall not be construed against the drafting party.
These “Terms of Service” and any separate agreements whereby we provide you as “Services” shall be governed by and construed in accordance with the laws of Italy.
CHANGES TO TERMS OF SERVICE
You can review the most current version of the “Terms of Service” at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these “Terms of Service” constitutes acceptance of those changes.
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org or to email@example.com for orders issues or jewelry care.
SHIPPING AND RETURN
Orders are processed from Monday to Friday at the following times: 9 am - 5 pm CET. Orders made during the weekend will be processed from the following Monday. We do not ships on weekends or during italian public and bank holidays. Orders made during a public holiday will be processed from the following working day. Customers are responsible for tracking their shipments and contact local shipper office in case of delay, delivery or custom requests.
We use third part logistic DHL and UPS to ship in EU, UK, USA, CAN, UAE, KOR, JP, AUS, NZ, SG, HK. Please contact us via customer form to verify informations related to other countries.
Please note that the following delivery timing informations are orientative (EU 1/2 days; USA 1/4 days; ROW 2/7 days) , we cannot be accountable for delays caused by meterological conditions, holidays or customs: shipping time refers to business days only and it starts from the notification “your order has shipped” e-mail. Please note that these times are indicative and may be delayed or changed; and this cannot be attributed as a disservice.
EDIT OR CANCELATION
To edit or cancel your order, please contact us customer service via the dedicated section of this site, within 2 hours from the placement of your order. Note that no edit or cancellation requests can be approved if your order is already shipped, even if sent within the 2 hours window.
In the event that delivery is accepted with an unauthorized signature or if the package shows signs of any tampering, the customer is requested to immediately notify the local courier’s office and to contact us via customer form message section in this site.
TAX, CUSTOM AND DUTIES
All shipments sent outside the European Union are not inclusive of duties and taxes, customers are responsible for any customs fees, duties, or taxes that may apply upon delivery, shipments to USA are free of duties and taxes for products which price is under 800$. If the package cannot be delivered, the carrier will hold it for the foreseen days and will contact you to arrange a new delivery. If a new delivery is not arranged within three days,the package will be returned to us at client expenses. If customer refuse the parcel upon delivery, the shipment will be sent back to us. At the time of delivery, you will receive an information email with the tracking number.
Our brand is continuously committed to improving the sustainability of our work, for this reason, customers should keep in mind that we offer a continuous purchase assistance service through chat, images, videos, and technical materials via mails and chat to help customers in choosing the right product and size. A responsible purchase allows to don’t abuse of excessive use of returns, helping to reduce the impact of transportation emissions in the environment. Do not hesitate to contact us before purchasing to ask for personalized assistance or futher informations. We accept returns or exchanges of all new, unused products purchased within 14 days from the delivery date, with original packaging and in as new condition. The items without the protective original case won't be accepted. Please note that we reserve the right not to accept the return and not to make a refund, in the event of minor or major damages, or misconduct, that include product copyright infringement.
To be eligible for a return, your item must be in the same condition that you received it, unworn with tags, and in its original packaging. To be eligible for a return, you must contact us via customer message contact form on the website or at firstname.lastname@example.org with your request, order confirmation number, and photos of the piece so that we can process it officially and send you the return confirmation. We do not accept returns or exchanges without prior notice. Items sent back to us without first requesting a return will not be accepted. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Client cannot manage with his own courier the return.
RETURN COSTS AND REFUND
The customer is responsible for shipping costs, duties, and any related taxes associated with any such returns. We are not responsible for the potential customs services or import taxes applied to a return or exchange. Returns have mandatory service costs related to product verification of € 10 each, this cost and any customs charges for the return will be deducted from the refund, this also applies to taxes and related costs for shipping services. All prior shipping charges are non-refundable, this also applies to duties and other shipping services. Shipping costs for any replacements will be charged to the customer. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some days for your bank or credit card company to process and post the refund too. We reserve the right not to proceed with the refund or full refund of the purchased good at any time.
We are at all times concerned about protecting your personal information and processing it in a responsible and professional manner. All personal information saved at the site will be handled with the utmost care. The information that we store will not be sold to any third parties or used for any purposes other than ensuring the best service possible.
PERSONAL INFORMATIONS DATA PROCESSING
When visiting “JUPITER”, we automatically collect information about you and your navigation on the site. These include your type of browser, search words, IP-address, network location and information about your device. The purpose of collecting this information is to optimize and improve your experience on our site. Furthermore, to generate useful and fair statistics that can help take care of our interest in giving you the best possible shopping experience. When purchasing an item on our webshop, we collect the information that you enter, i.e., your name, e-mail, telephone number, payment method, item(s) you purchase and from which IP-address your order has been placed.The purpose is to deliver your purchased items and to administrate your rights to return or give your complaint about your purchase. Furthermore, to contact you regarding relevant information about the item(s) you have purchased. All customers paying by card are subject to validation checks. “JUPITER” reserves the right to delay any order if fraud is suspected.
RIGHT TO ACCESS, ERASURE AND
You have the right to request information about the personal data that we hold on you at all times.
RIGHT TO RESTRICTION AND
You have the right to request rectification of your personal data if the information is incorrect.
You have the right to get any personal data processed by “JUPITER” erased at any time before the occurrence of our general erasure, unless a) you have an open order that has not yet been shipped or partially shipped, b) you have an ongoing matter with our customer support, c) you have an unsettled debt with “JUPITER” or d) you are suspected or have misused our services in the past.
RIGHT TO RESTRICTION AND
In some cases you have the right to request that Jupiter restricts the process of your personal data so that it will only be processed with your consent, In some cases you have the right to object to processing of your personal data that is based on “JUPITER” legitimate interest. We will not continue to process the personal data unless we can demonstrate legitimate grounds for the process which overrides your interest and rights or due to legal claims.
RIGHT TO TRANSMIT INFORMATION (DATA PORTABILITY)
In some cases you have the right to get a copy of your data transferred to you or another party in a standard, machine-readable format. This only includes the personal data you have submitted to us.
RIGHT TO WITHDRAW CONSENT AND COMPLAINT
RIGHT TO WITHDRAW CONSENT AND COMPLAINT
You have the right to withdraw your consent to the processing of your personal data at any time.
If you consider “JUPITER” to process your personal data in an incorrect way, please do not hesitate to contact us at email@example.com
SIGNING UP TO OUR NEWSLETTER
When signing up to our newsletter you automatically give JUPITER your consent to collect and process your personal data with the purpose of sending you our newsletter. It is at any given moment your liberty to withdraw your consent to the processing of your personal data by contacting us at firstname.lastname@example.org. We make you aware that withdrawing consent regarding our newsletter is separate from other data stored by us to ensure utmost customer service. All of the above is based on The European Union’s privacy law, General Data Protection Regulation (GDPR), article 7, act 3 & 4.
Only employees with a need for accessing your personal information to perform their work will be able to access the information. To prevent personal information from being illegally destroyed, lost or amended, or to get into the hands of irrelevants, we have completed required technical and organisational safety measures.